Company: Alamo
Job description: Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. * Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
- Understand the damage loss report reporting procedure.
Qualifications
Must be at least 18 years of age.
High School Diploma or G.E.D. required. * Minimum of 1 year experience handling customer service functions.
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following schedule:
Thursday – Monday – 11:30am – 7:30pm
Tuesday – Saturday – 11:30am – 7:30pm
Thursday – Monday – 3:00pm – 11:00pm
Part-Time Schedules
Wednesday, Thursday, Saturday – 11:30am – 7:30pm
Saturday, Sunday, Monday – 11:30am – 7:30pm
Tuesday, Wednesday, Thursday – 11:30am – 7:30pm
Expected salary: $13 per hour
Location: Panama City, FL
Job date: Sun, 07 May 2023 06:35:13 GMT
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