Baggage Handler (Airport)
Company: ABM – College Park
Job description: Essential Functions
The Baggage Service Agent assist passengers within the terminal with general questions regarding directions and terminal services. Excellent Customer Services will be needed as you will handle customer complaints. In some instances, Baggage Service Agents may function as translators and work with foreign travelers.
Manning the baggage service office that serve arriving passengers. Here, the duties include assisting passengers with delayed and damaged claims. Requesting baggage change orders for passengers whose flights have been cancelled.
Responsibilities
- Manning the baggage service office for arriving passengers. This involves attending to customers after they arrive, or when they are switching between flights.
- Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.
- Assisting passengers over the phone when they call inquiring information regarding their baggage.
- Monitor the baggage service carousels ensuring all passengers received their baggage
- Process delayed, damaged and set up delivery of baggage claims.
- Performs duties in accordance with all safety, security, compliance, and quality standards and procedures by the Company, by our Clients, and by regulatory authorities.
- Must be 18 years of age or older.
- Must be able to lift up to 50 lbs.
- Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
- Customer Service Experience
- 1 yr of similar work experience
Shift Needed: 17:00-Closing
Expected salary: $12 – 15 per hour
Location: Atlanta, GA
Job date: Sat, 06 May 2023 22:38:45 GMT
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